Terms & Condition
Registered Address: 6 Croft Avenue, WF6 2HH, Normanton
Registration number:
12702171
Conditions relating to your use of ISMENIS Beauty Aesthetics
These terms and conditions of sale apply to all services and goods supplied through our clinic
and this website by ISMENIS Beauty Aesthetics (referred to as “IBE/we/our/us”), whose
registered office is at 6 Croft Avenue, WF6 2HH, Normanton.
By placing an order by telephone with our online shop team, you confirm your
unconditional acceptance of these conditions.
By accepting the terms and conditions when registering on our website, you confirm your
unconditional acceptance of these conditions and that you have also read our Privacy Policy.
You acknowledge that any use of this website including any transactions made are subject to
our privacy policy and these terms and conditions.
1. Your Account
If you use this website, you are responsible for maintaining the confidentiality of your
password and for restricting access to your computer to prevent unauthorised access to your
account. You should take all necessary steps to ensure that the password is kept confidential
and secure and should inform us immediately if you have any reason to believe that your
password has become known to anyone else, or if the password is being, or is likely to be,
used in an unauthorised manner. Please ensure that the details you provide to us are correct
and complete and inform us immediately of any changes to the information provided when
registering. You can access and update the information you have provided to us within the
‘My Account’ section of the web site.
ISMENIS Beauty Aesthetics reserve the right to refuse access to the website, terminate
accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it
will be without charge to you.
2. Privacy & Security
Please read our privacy policy which forms a part of these Terms and Conditions and
governs your visit our website, so that you may understand our privacy practices.
3. Access to the ISMENIS Beauty Aesthetics Website (www.ismenis.co.uk)
We will make all reasonable endeavours to ensure that availability of the web site will
be uninterrupted and that transmissions will be error free. However, due to the nature of
the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the
website may also be occasionally suspended or restricted to allow for repairs, maintenance,
or the introduction of new facilities or services. We will attempt to limit the frequency and
duration of any such suspension or restriction.
4. Licence for Website Access
ISMENIS Beauty Aesthetics grant you a limited licence to access and make personal use of
this website, but not to download (other than page caching) or modify it, or any portion of it,
except with the express written consent of ISMENIS Beauty Aesthetics. This licence does not
include any resale or commercial use of this website or its contents; any collection and use
of any product listings, descriptions, or prices; any derivative use of this website or its
contents; any downloading or copying of account information for the benefit of
another merchant; or any use of data mining, robots, or similar data gathering and
extraction tools. This website or any portion of this website may not be reproduced,
duplicated, copied, sold, resold,visited, or otherwise exploited for any commercial purpose
without our express written consent.
5. Our Contract
No contract exists between you and ISMENIS Beauty Aesthetics for the sale of any products
until ISMENIS Beauty Aesthetics has received and accepted your order and has received
payment in full (in cleared funds). Once BV Clinic does so, there is a binding legal contract
between us.
When you place an order to purchase a product from ISMENIS Beauty Aesthetics, we will
send you an acknowledgement of you order via email, which will contain the details of your
order.
Acceptance of your order will not take place until after your payment is taken and you
receive your acknowledgement of order email. It is at this point that a binding legal contract
is created and any such contract is subject to these terms and conditions.
Payment for the products and delivery charges can be made by any method shown on our
website at the time you place your order. Payment for the products and delivery charges is
taken at the time we receive your order, once we have checked your card details and stock
availability. Goods are subject to availability. In the event that we are unable to supply the
goods we will inform you of this as soon as possible and a full refund will be issued.
All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP.
ISMENIS Beauty Aesthetics cannot be held responsible for any exchange rate charges on
foreign orders at the point of processing a refund. This is the responsibility of your bank or
credit card processing company.
ISMENIS Beauty Aesthetics reserve the right to refuse to supply to individuals whose
credentials cannot be verified, We will use discretion in these matters and will not authorise
payment or supply unless we are completely satisfied that the order is legitimate.
The completion of sale is subject to the customer agreeing to use the product in accordance
with manufacturer’s guidelines and recommendations. ISMENIS Beauty Aesthetics accept no
responsibility for products other than supply and delivery to the customer. All products
should be patch tested before complete use to determine suitability. It is then
the customer’s responsibility to determine whether a product is suitable for use on their
skin. Whilst advice may be given via telephone or email, ISMENIS Beauty Aesthetics cannot
be held responsible if a product reacts with your skin. In the instance that a reaction occurs,
a reaction form must be completed (from ISMENIS Beauty Aesthetics and on some occasions
the manufacturer), fully and accurately. This will then be sent on to the
product manufacturer and the outcome is at the manufacturers discretion.
6. Product Descriptions, Pricing of Products and Promotions
The description and price of the products listed on our website will be up to date at the time
you place your order. Product descriptions and prices may change without notice. The prices
displayed on our website are the same regardless of the delivery country.
For deliveries to the United Kingdom, the price includes VAT. We do deliver items only in the
United Kingdom.
Product prices are the same whether purchasing in clinic or through the Internet on our
online store. Product descriptions on the ISMENIS Beauty Aesthetics website are provided by
the manufacturers / distributors, but please remember the descriptions relate to individual
products and results and reactions on the skin will vary widely depending on other products
they are used in conjunction with. It is the customer’s responsibility to patch test any
product prior to use, check compatibility of any purchased products with other material facts
that can affect results described and ISMENIS Beauty Aesthetics cannot take responsibility
for any adverse reactions.
The majority of products are in stock, however if due to stock shortage it appears to us that
we are unlikely to be able to deliver the products within 5 working days of receipt of your
order then we will either contact you within the said 5 working day period to agree a revised
date for anticipated delivery of the products or re-credit any sum/s that have been paid by
you or debited from your credit card for the products concerned. A confirmation email shall
be sent confirming this refund.
Every effort is made to ensure that prices shown on our website are accurate at the time you
place your order. If an error is found, ISMENIS Beauty Aesthetics will inform you as soon as
possible and offer you the option of reconfirming your order at the correct price, or
cancelling your order. If ISMENIS Beauty Aesthetics does not receive an order confirmation
within 14 days of informing you of the error, the order will be cancelled automatically.
If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-
day period, ISMENIS Beauty Aesthetics will refund or re-credit you for any sum that has been
paid by you or debited from your credit/debit card for the products.
Free samples received with your order may vary in brand and quantity depending on
current availability.
Promotion codes for a free gift cannot be used in conjunction with any other promotion or
discount code, or on orders placed over the phone, only on orders placed online (unless
stated otherwise). A free gift cannot be applied to any orders that do not enter the relevant
code at checkout or on orders that were placed before the promotion started. Our free gift
promotions are available on a basis of 1 free gift per customer, whilst said promotion is
running. Any promotions where the gift is automatically added to your basket, are only
available on a basis of 1 per customer / household.
Any customers deemed to be placing multiple orders in an attempt to receive more than 1
free gift will only be sent 1 gift in total. ISMENIS Beauty Aesthetics are not affiliated with or
part of any coupon or cashback websites, nor ever will be. Any feature of our brand and/or
website on such websites is not approved by our company. ISMENIS Beauty Aesthetics
reserve the right to refuse the use of unofficial discount codes or cashback promises.
ISMENIS Beauty Aesthetics reserves the right to withdraw or amend a promotion at any time
and without notice.
7. Delivery & Returns Policy
Please read our delivery & returns policy , which forms a part of these Terms and Conditions
and governs your visit our website, so that you may understand our delivery & returns
practices.
8. Communications
When you visit the ISMENIS Beauty Aesthetics website or send emails to us, you are
communicating with us electronically. We often communicate with you by email or by
posting notices on the website. You agree to receive written communications from us
electronically. This condition does not affect your statutory rights. Upon receipt of emails
ISMENIS Beauty Aesthetics will reply where possible by email or telephone call within 24
hours (not including weekends and bank holidays). By ordering over the telephone you are
acknowledging that you have read and agree to these terms and conditions prior to your
call.
9. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these terms and
conditions at any time. Any changes to our terms and conditions will take effect when
posted on the website and it is your responsibility to read the terms and conditions on each
occasion you use this website and your continued use of the website shall signify your
acceptance to be bound by the latest terms and conditions.
11. Limitation of Liability
We will not be held responsible for any delay to comply with our obligations under these
terms and conditions if the delay arises from any cause that is beyond our reasonable
control. This does not affect your statutory rights.
12. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and
Wales.
You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England Wales